Privacy Policy
Last update: June 2026
As Pamukhane, we attach great importance to the security of your personal data. This Privacy Policy explains what data we collect, how we use it, and what your rights are when you visit or shop at pamukhane.com.tr.
1. Data We Collect
We may collect the following personal data from you:
- Identity information: Name, surname
- Contact information: E-mail address, phone number, delivery and billing address
- Usage data: IP address, browser type, pages visited, cookie data
- Communication history: Messages, complaints, and requests you have sent to us
2. How Do We Use Data?
We use the data we collect for the following purposes:
- To process your orders and carry out delivery
- To provide customer service and respond to your requests
- To fulfill our legal obligations (invoicing, taxes, etc.)
- To send marketing and promotional notifications, provided you have given your consent
- To improve the performance of our website and user experience
3. Who Do We Share Your Data With?
We only share your personal data with third parties in the following circumstances:
- Cargo and logistics companies: For the delivery of your order
- Payment infrastructure providers: For secure payment processing
- Legal requirements: Due to a court order or legal regulation
- Service providers: E-mail, analytics, and marketing tools (only within the scope of the service)
We do not sell your data to third parties for commercial purposes under any circumstances.
4. Cookies
Our website uses cookies to improve your experience. Cookies are used for session management, remembering preferences, and analytical purposes. You can disable cookies in your browser settings; however, some features may not work properly if you do so.
5. Data Retention Period
We only store your personal data for as long as necessary. Order and invoice information is stored for 10 years within the scope of legal obligations. When you withdraw your marketing consent, the relevant data is removed from processing within 30 days at the latest.
6. Your Rights
Within the scope of the KVKK (Law No. 6698) and GDPR, you have the following rights:
- To request access to your data
- To request the correction of incorrect data
- To request the deletion of your data ("right to be forgotten")
- To object to data processing
- To request data portability
To exercise these rights, you can contact us via our @pamukhaneprive Instagram account or our +90 507 872 4201 WhatsApp line.
7. Security
We take technical measures such as SSL encryption, secure payment infrastructure, and access restrictions to protect your data. However, we would like to remind you that no data transmission over the internet is 100% secure.
8. Policy Changes
We may update this policy from time to time. In the event of significant changes, we will notify you via e-mail or site notification. You can always find the current policy on this page.
